Have questions?

Frequently Asked Questions (FAQ)

  1. How do I create an account?

To create an account, visit our website and click on the “Register” button in the upper right corner. Fill in the necessary information and follow the prompts to complete the registration steps. Once registered, you will be able to use your account to make purchases and access personalized services.

  1. Can I change my order?

If you need to change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, you will not be able to make changes.

  1. What payment methods do you offer?

We accept a variety of payment methods, including credit cards, debit cards, and popular third-party payment platforms (such as PayPal). The specific available payment methods will be displayed at checkout.

  1. How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information and a link. You can use this information to check the status of your order on our shipping partner’s website.

  1. If I am not satisfied with the product, how do I request a refund?

If you are not satisfied with your purchase, you can request a refund according to our return policy. Please contact customer service within 30 days of receiving the item and provide your order number and reason for the refund so that we can process it for you.

  1. Do you ship internationally?
    Yes, we do. The specific shipping cost and delivery time will be calculated based on your country/region during checkout.
  2. How can I contact customer service?
    You can contact the customer service team via the following methods:

Email: help@Ingibetta.shop
Phone: +1 (774) 483-8055
Our customer service team will get back to you as soon as possible.

  1. What is your privacy policy?
    We take the privacy of our users very seriously. Please review our privacy policy to understand how we collect, use and protect your personal information.
  2. Can I shop in a physical store?
    Currently, we only offer online shopping services and do not have physical stores. You can browse and purchase products on our website at any time.
  3. How can I get promotion information?
    Please subscribe to our email newsletter to get the latest promotion information, discounts and new product releases. Enter your email address at the bottom of our website and you won’t miss out on any offers!